Warranty & RMA

Warranty Policy Terms and conditions

  • This warranty is provided only for products purchased from Vidosec Technology (shenzhen)Co.,Ltd (Hereinafter called Vidosec)

Vidosec warrants products against defects in material and workmanship for 24 months calculated from ex-factory date.

All international orders are non-refundable and are non-returnable in generally.The customer is responsible for shipping charges accrued for warranty related repair.

The Warranty is not apply to defects or damage resulting from:

A. improper or inadequate maintenance or neglect by customer;customer-supplied parts; unauthorized modification or misuse;
B. operation outside of the environmental specifications for the products;improper site preparation and maintenance;
C. product which have been modified or incorporated into other products;
D. use of other companies’ parts or accessories, either new or remanufactured.Any alterations to the unit voids all warranty and obligation.

E.Products that has been short circuited or by operating on incorrect voltage or current polarity will not be covered under warranty.current polarity will not be covered under warranty

RMA number issued only it prove the malfunction faulty originated from factory .You are required to contact us for specific instructions ,the technical support team will remote to check before an RMA issued .The customer is responsible for
shipping charges accrued for warranty related repair.

Notes : 

A.Any return sent without prior authorization will be denied, automatically returned without prior notice, and a handling fee will be accessed. 

B.Any missing items from the original package will be charged on a per item basis. RMAs are valid 10 days from the date of authorization. 

C.The products must be returned in new, resalable condition 

D.Packaging materials must not be torn or damaged.

We will contact you in 1 working day.